Returns & Exchanges

Returns & Exchanges Policy

At LecoStyle, we strive to offer you the best shopping experience. We are committed to providing high-quality products, and we understand that sometimes things may not work out as expected. If you’re not completely satisfied with your purchase, we want to make sure you have a clear and easy process for returns or exchanges.

However, we want to ensure that returns and exchanges are handled with care and that our customers are truly satisfied with their purchase before initiating the process. We believe in thoughtful decision-making when it comes to returns and exchanges.

Eligibility for Returns or Exchanges

To be eligible for a return or exchange, the following conditions must be met:

Product Condition: The product must be unused, in its original packaging, and in a resellable condition. Items that have been used, damaged, or altered in any way cannot be returned.

Timeframe: Returns and exchanges are only accepted within 30 days of the date of delivery. Any claims beyond this period will not be processed.

Proof of Purchase: A valid receipt or order confirmation is required for all returns or exchanges.

Non-returnable Items: Certain products are non-returnable due to hygiene or safety concerns (e.g., personalized items, health-related products, etc.). These items will be clearly marked on the product page.

Return Process

We want to make sure that you are fully satisfied with your purchase. If you think a return is necessary, please follow these steps:

Step 1: Contact Customer Support

Before proceeding with the return, contact our customer support team at [email protected] or call +1 786-840-0643.

Explain the issue with your product in detail. Our team will assess whether the issue qualifies for a return or exchange.

IMPORTANT: Please include pictures of the product if it’s damaged, defective, or incorrect. This will help us speed up the process and avoid unnecessary back-and-forth.

Step 2: Review Return Authorization

If your return is approved, you will receive a Return Authorization Number (RAN). This is an essential step to track your return and ensure it’s processed correctly.

For exchanges, our team will assist you in selecting an appropriate replacement product, or we’ll provide you with a credit voucher for future purchases.

Step 3: Package the Item

Ensure the product is packaged securely in its original packaging. If the packaging is missing, make sure the product is wrapped carefully to avoid damage during the return shipment.

Please include all accessories, instructions, and any original documentation that came with the product.

Step 4: Ship the Item

Ship the product back to the address provided by our customer service team. You will be responsible for return shipping costs unless the return is due to a defect or error on our part.

Track Your Shipment: Always use a trackable shipping service for returns. LecoStyle cannot be held responsible for lost or damaged returns if they are not tracked.

Step 5: Receive Your Refund or Exchange

Once the returned item is received and inspected, we will notify you of the approval or rejection of your return or exchange.

Refunds: If your return is approved, the refund will be processed to the original payment method. Please note that it may take 5-10 business days for the refund to reflect in your account.

Exchanges: If you have chosen to exchange the product, the replacement will be shipped as soon as we receive the original item in its returnable condition.

Important Notes

Non-returnable Products: As mentioned earlier, certain products are non-returnable, including:

Personalized items

Health & hygiene products (such as water bottles, fitness equipment, etc.)

Items marked as “Final Sale” or “Non-returnable” on the product page

Digital products or software

Restocking Fee: Depending on the product, we may charge a small restocking fee for returns. This is typically applicable to items that are large or require special handling.

Damaged or Defective Items: If your product is damaged or defective, we will provide a free return shipping label. Please ensure that you contact us within 7 days of receiving the product for damaged items.

Customer Responsibility: We ask that you double-check product details before making your purchase. This will help you avoid unnecessary returns. If you’re unsure about an item, please reach out to us for guidance before buying.

Why Choose LecoStyle?

At LecoStyle, we want you to make the best decision for your needs. That’s why we encourage you to reach out to us with any questions or doubts before purchasing. We are here to assist you every step of the way and ensure that your shopping experience is enjoyable and hassle-free.